Return Policy

At Modern Cottage Furniture, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Please review the details below to understand our process.

Eligibility for Returns

• You may return most items within 14 days of delivery for a full refund or exchange.
• To be eligible for a return, the item must be in its original condition: unused, undamaged, and with all original packaging.
• Custom or personalized items are not eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items are non-returnable:

• Clearance or sale items
• Assembled furniture or items that show signs of use
• Items damaged due to misuse or improper assembly by the customer

Return Process

1. Contact Us: Email us at moderncottagefurnitures@gmail.com within 14 days of receiving your order. Please include your order number and reason for return.
2. Receive Return Instructions: We will provide you with detailed instructions on how to return the product.
3. Return the Item: Pack the item securely in its original packaging and send it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
4. Inspection and Refund: Once we receive the item, we will inspect it to ensure it meets our return criteria. Refunds will be processed within 7-10 business days to your original payment method.

Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us at [Insert Email] within 48 hours of receiving your order.
• Provide your order number and photos of the damage for evaluation.
• Upon approval, we will offer a replacement, repair, or full refund at no additional cost to you.

Refunds

• Refunds will be issued to your original payment method within 7-10 business days after we have received and inspected the returned item.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., defective or wrong item).

Exchanges

We accept exchanges within 14 days of delivery, as long as the item is in its original condition and packaging. Shipping costs for exchanges are the customer’s responsibility, unless the exchange is due to a defect or our mistake.

Final Sale & Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

• Customized or personalized items.
• Products marked as Final Sale.

Contact Us

For any questions or to initiate a return, please contact us at:

Modern Cottage Furniture
Email: moderncottagefurnitures@gmail.com
Phone: +966 57 640 9420 | +971 52 185 8206